Juvenile Crisis & Assessment Centers

DOWNLOAD: Parent Information Sheet

Insight Juvenile Crisis & Assessment Center
PHONE: 919.808.5951
LOCATION: 100 Dillon Drive, Butner, NC 27509

Bridges Juvenile Crisis & Assessment Center
PHONE: 336.515.0614
LOCATION: 5550 Sturmer Park Circle, Winston-Salem, NC 27105

We look forward to working with you and your family.

Your child’s admission will be scheduled to take place at the Butner or Winston-Salem location. Our staff will work to meet the needs of your child. In addition to nutritious food, shelter, and clothing, the Juvenile Assessment Center will provide a structured program of skill-based teaching, educational instruction, recreation, and other activities on a daily basis. The staff of the Juvenile Assessment Center will be working closely with you and the court counselor to provide the most appropriate services to your child. A member of our staff will be contacting you soon to tell you more about our program.

Medical, dental, and psychological services will be provided by local physicians should your child need such treatment. You will be contacted should your child require medication or medical attention. Please bring a copy of your child’s insurance card on the day of admission. You will be required to pay for any additional needed medical, dental, or psychological treatment beyond the capacity of the Assessment Center. Please note that you or your insurance company will NOT be charged for your child’s time with Juvenile Assessment Center. You will also need to provide your child with any prescribed medication he/she may need. All medications will be kept and administered under the supervision of the Assessment Center staff and recorded daily. Administration of medication will be documented daily.

Personal Belongings

All items belonging to your child, including money and medication, will be given to a staff member to be inventoried, stored in a safe place, and dispensed to your child at specified times under supervision at the time of admission. You may not give anything directly to your child (i.e. gum, candy, money, clothing, toiletry items.) There is no smoking in or on the grounds of the Juvenile Assessment Center, so do not provide cigarettes to your child. These expectations also apply should you visit your child during their time at the Assessment Center.

We will provide linens and basic personal hygiene supplies such as soap, toothpaste, shampoo, and toothbrush. It is important that you bring clothing and other personal items as suggested by the Assessment Center’s staff to your child as soon as possible, preferably at the time of admission. It is recommended that you provide your child with the following:

  • 8 outfits (t-shirts, shorts, pants, shirts. Please note that t-shirts should not have inappropriate, images or profanity on them. If youth have clothing that is deemed inappropriate by staff it will be inventoried and stored safety for youth until time of discharge. Also note that youth should not bring items that suggest gang affiliation such as bandanas.)
  • Pajamas or night clothes
  • Sneakers
  • PE clothes (t-shirts and shorts)
  • Socks and underwear (1 week supply)
  • Sweatshirts (non-hooded sweatshirts ONLY. If youth arrive with sweatshirts with a hood it will be inventoried and stored upon arrival. Staff will then provide youth with a crewneck sweatshirt without a hood. Youth will receive hooded sweatshirt at time of discharge)
  • Flip flops or shoes to wear in the shower

Day of Admission

In order to accurately and thoroughly serve you and your family and provide best practice, please allow 2-3 hours to complete the admission and intake process on the day of your child’s admission. We understand that you may be driving long hours and do not want to take up valuable time, however please know that we are here to provide high quality assessments that will ultimately benefit you and your family long-term. In order to be admitted to the Juvenile Assessment Center parent/guardian MUST be present! You know your child best and that is why we need you, the expert, to share valuable information with us.

Intake Process

Upon arrival in the Assessment Center you will be greeted by additional staff and begin the admission process. At this time the staff will answer any questions you may have. Parents/Guardians, probation officers, and youth will meet with the Assistant Director and assigned Clinical Case Manager to acquire an overview of the program and watch a brief informational presentation on the Assessment Center and the process that youth will be participating in. After viewing the presentation, the Assistant Director will review general rules and expectations with the group. Upon conclusion of this review, youth will meet with Assessment Center Counselors to begin their individual admission process.

As part of the admission process, youth will be physically searched; thus a search of the body will take place. Two Assessment Counselors of the same sex as the youth will escort youth into a private area. The youth will then be visually observed by the two staff members to ensure the youth has not brought unauthorized items into the Assessment Center. This process helps to ensure the safety of your child, as well as the other youth and staff members of the Assessment Center. Upon completing the search, youth’s personal items will be searched, inventoried, and stored. Youth will then be supplied with a towel, soap, toothbrush, and lice shampoo. Youth will enter the shower and wash hair and body with lice shampoo. At this time youth will have an opportunity for clothes to be washed and a fresh change of clothing will be provided. Any medication that your child has brought will be entered on the youth’s prescription medication log form and then medication will be placed in locked storage. Youth will then participate in a brief health assessment with Assessment Counselors. Assessment Counselors will then review with the youth the Youth Orientation Information and review client rights and notice of privacy practices. Staff will also review expectations of behavior and daily activities during your child’s stay at the Assessment Center.

While youth are being admitted with Assessment Counselors, the parent/guardian of the youth will be meeting with Assessment Center staff to review policies, procedures, client rights, expectations, and obtain informed consent. At this time all paperwork requiring parent/guardian approval will be reviewed and completed. Upon completion of paperwork, staff will provide you with a tour of the center so that you are able to familiarize yourself with the space of where your child will be staying.

Visitation Rules

You are encouraged to visit with your child. In order to maximize the benefits of these visits, the following rules apply:

  1. All visits must be scheduled with the staff in advance. Please call the Assessment Center prior to your visit and an appointment will be arranged which is convenient to you and the Assessment Center’s schedule.
  2. Visits with a child will be limited to two persons at a time.
  3. All visits will be supervised by an Assessment Center staff member.
  4. Visitors are not allowed to smoke during visitation-in or on the grounds of the Assessment Center.
  5. Only those persons listed on the Visitation Authorization form provided to the Assessment Center staff by the youth’s court counselor will be allowed to visit.
  6. Persons who are under the influence of alcohol or other substances will not be permitted to visit.
  7. Do not bring candy, food, money or other such items. If clothing is brought, it must be given to a staff member for inventory purposes prior to being given to your child.
  8. Visitation must occur only in the “common” areas of the Assessment Center.
  9. Violations or infringement of the visitation rules will result in revocation of the visiting privileges.

The rules for visitation have been established to ensure the safety of your child, the other residents of the Assessment Center, the staff, and you. We appreciate your understanding. If you are not sure about an item that you would like to bring your child, please feel free to call the staff prior to your visit to gain clarification.


Your child will attend school here at the Assessment Center Monday through Friday with a certified Teacher. He/she will participate and complete work comparable to courses he/she is enrolled in at his/her current school in order to continue to further their education and success as students. His/her grades and attendance will be provided to the school he/she normally attends when he/she is discharged from our program.


Your child will have the opportunity each day to earn privileges to be used during frpee time. Youths in our Assessment Center earn privileges based on their behavior. Some behaviors the youth will work on are following instructions, accepting feedback, asking for permission, accepting “no” for an answer, and helping around the center and completing assigned schoolwork. Please encourage your child to take full advantage of the social skills training which the staff does with each youth in the Assessment Center. The staff teach each youth important skills, which will benefit them at your Assessment Center and in school. Examples of the privileges the youths earn are watching television, playing Nintendo, playing basketball and other games.

Assessment Process

In order to accurately make accurate recommendations and potential referrals to outside agencies and community programs, your child will complete several assessments during the course of their stay at the Assessment Center. These will be conducted at various times throughout the day throughout the time that your child will be at the center. There will be certain assessments that require family background and/or perspective of those who know your child best, and that’s you! Our goal for your child’s stay at the center is to provide quality assessment and one way we are able to ensure that is by obtaining the most accurate and up to date information. Several areas will be covered including education, environmental/social, intelligence, and personality. Depending on the individualized strengths and needs of your child, a second area of assessment may also be performed to effectively make recommendations for your child and family. Upon completion of the assessment process, your Clinical Case Manager will create a concise report noting the strengths and needs of your child. The purpose of this report is to better link your child to the most appropriate resources in your community. The Clinical Case Manager will conduct a Child and Family Team meeting at the center/electronically/by phone with you and your child’s probation officer to discuss potential recommendations and resources.

In closing

We understand that this may be a difficult time for you and your family. We will try our best to answer your questions and make this a beneficial experience. We look forward to working with you and your child. Feel freer to contact us between now and the time of your admission. Please let us know, at any time, how we can make the best use of our time together. We will be trying hard to make this a positive experience for your child and your family. We hope that through your cooperative spirit, we can turn these events into positive steps toward a successful future.


The Staff of the Juvenile Assessment Centers