Family Success Coach | Rocky Mount


The Family Success Coach Program is devised to provide on-going therapeutic and supportive services in the home including, assessment, crisis intervention, case management, individualized skill reinforcement, and providing information/referral and linkages based on individualized needs of the client/family to enhance competency/self-efficacy, overall child wellbeing and deter out of home placement.


  1. Provide individualized coaching, crisis prevention, management and intervention to model appropriate client/family behaviors in the home and maintain up-to-date knowledge of available resources to ensure needs are addressed to keep the families intact.
  2. Recruit families for the Success Coach Service, educate community and agency partners in all counties served about service. Work in conjunction with the family to complete a comprehensive assessment and develop service plans addressing risks, needs and other stages of change according to the Families First Model.
  3. Engage the family and provide in home services, crisis intervention, case management, and skill-building around problem-solving, self-advocacy, conflict resolution, and relapse planning. Reassess family needs/service plans at least monthly or as needed.
  4. Construct service plan oriented to therapeutic, skill development, and concrete service goals and objectives in cooperation with the client-family and referring agency.
  5. Provide individualized skill-reinforcement and coaching to model appropriate client/family behaviors during home visits based on Families First Model and needs identified in the service plan.
  6. Maintain 24-hour, 7 day-a-week availability to client/families. Arrange job coverage when off-duty.
  7. Maintain a caseload of a minimum of ten families with a maximum of 20 during pilot year.
  8. Advocate for the family’s needs through community collaboration and provide information and referral/linkages to family with appropriate community resources and informal supports to strengthen the family’s self-efficacy.
  9. Build and maintain effective working relationships with assigned county Departments of Social Services, Department of Public Safety/Juvenile Services Division, other appropriate referring agencies (e.g., mental health,) interagency networks and informal family supports.
  10. Work cooperatively with family and Department of Social Services to fulfill concrete and other service needs, drawing upon church, community and Methodist Home for Children resources.
  11. Complete appropriate and timely documentation for evaluation purposes, as well as other documentation, record-keeping and reports, as required by agency policy or Families First Model guidelines (documentation is to be complete within 3 days of interaction with family); maintain confidentiality as required by statute/policy.
  12. Regularly seek consultation from appropriate supervisory staff, provide detailed information regarding significant issues, and accept and implement feedback.
  13. Complete all required case documentation (state, MHC), reimbursements, monthly timesheet, etc., and submit them to the Director of In-home Services at the designated time.
  14. Participate in program evaluation, follow-up on families served, and outcomes of therapeutic interventions used with client/families. Provide case consultation services to referral agents regarding families that are not appropriate for services or who cannot be served because of a full caseload.
  15. Keep up to date on job-related literature/best practice models and available community resources; attend relevant trainings to assist client/families with skill-building and coaching techniques.
  16. Comply with all legal, ethical, and professional guidelines associated with Agency and certification organizations’ clinical practices. Employ applicable confidentiality guidelines relative to families served.
  17. Perform other related duties as assigned by designated supervisor.


Knowledge and Experience

Knowledge:  Minimum of a Bachelor’s Degree in mental health counseling, social work, marriage and family therapy, or other appropriate behavioral science, or theological degree; Master’s degree and relevant licensure preferred.

Experience:  Two (2) years of experience in full time social work, counseling or other relevant human services program, under the supervision of an appropriately credentialed professional.


Skills/Working Conditions
    • Must maintain a valid Driver’s License and an acceptable driving record.
    • Must be insurable by Methodist Home for Children’s insurance carrier.
    • Must be able to handle occasional high pressure and high stress as might be associated with project time lines.
    • Must be able to work a flexible schedule and shifts including overnights, weekends, holidays, and extended periods of time.
    • Computer literacy and organizational skills are essential.
    • Demonstrate excellence in working with multi-problem families
    • Demonstrate a clear ability to manage administrative duties
    • Demonstrate the ability to clinically supervise others using family crisis intervention, marital and family therapy modalities and family systems theory.




Physical Requirements
  • Must provide a negative drug screen result prior to employment.
  • Must pass a post-employment physical and TB test and on-going physical assessments as required.
  • Have the ability to perform physical demands associated with daily operational functions, such as standing, bending, and lifting.
  • Have the ability to comprehend and produce accurate program documentation, including, but not limited to, client documentation and community correspondence.
  • Have the ability to communicate professionally in both verbal and written formats with consumers, including, but not limited to, clients, colleagues, and community service providers.
  • Have the ability to participate in frequent travel.
  • Have the ability to participate in physical activities with children and family members related to service delivery activities.
  • Have the ability to drive for agency related events during the day or night.
  • Regular attendance at primary worksite and agency related events.

Closing Date: Open Until Filled

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