Competencies

MHC employees possess the following professional competencies:

  • Proactive style: Are proactive in nature and develop proactive strategies for achieving desired outcomes.
  • Advocacy: Are committed to advocating for MHC through speaking and community engagements; are able to identify advocacy needs for MHC youth, families and staff (as appropriate to completing the work of the agency); seek supervision in advocacy strategies.
  • Cultural competence: Strive to provide culturally responsive care to the diverse communities, children and families we serve.
  • Organization: Are punctual, knowledgeably prepared and equipped with the necessary materials to perform their duties.
  • Attention to detail: Are thorough in accomplishing a task with concern for all areas involved, no matter how small.
  • Positive use of feedback: Seek feedback for professional growth and development; are committed to implementation.
  • Communication with colleagues and youth: Understand the importance of clear communication that passes information to necessary individuals in a timely fashion; are competent in the following areas: seeking feedback, receptivity to feedback, implementation of feedback and ability to give feedback.
  • Telephone protocol: Use cell phones, pagers and other wireless communication devices (Bluetooth, etc.) in a manner respectful to colleagues, consumers, clients and the business at hand.
  • Management of personal/professional boundaries: Treat colleagues professionally in all job-related interactions.
  • Appearance, demeanor and lifestyle: Understand the impact of appearance, demeanor and lifestyle on clients and colleagues.

MHC employees possess the following administrative competencies:

  • Management of materials: Maintain an adequate supply of necessary tools to conduct all administrative and technical aspects of their job.
  • Proactive property management: Actively monitor the condition of all aspects of equipment and property and anticipate maintenance needs before serious maintenance problems or damage occur.
  • Implementation of policies, procedures and guidelines: Knowledgeable of all written formal agency policies and procedures and abides by all expectations set by the agency.
  • Scheduling: Maintain appropriate work schedules.
  • Documentation: Able to competently complete all agency-required documentation.
  • Budget management: Carefully monitor and manage controllable costs and budget expenditures as advised by their established budget and supervisor.
  • Reimbursement procedures: Follow all reimbursement procedures including check writing, petty cash and receipts management.
  • Management of checking account: Operate agency checking accounts, if applicable, according to guidelines specified by the agency.
  • Meeting participation and facilitation: Able to participate and, at times, facilitate intra-agency meetings to develop strategies around goals and objectives as related to position and department.